IT service management training
IT Service Management in general are in the letter mostly process and organization oriented. What misses in these approaches, but are important factors in the implementation of any ITSM framework, are the perspectives on the influence of organizational culture and communication as well as the individual’s attitude, motivation, emotional state and behavior on a successful ITSM implementation.
During the training process, students will get to know:
- Extend IT Service Management skills through extensive learning approach
- Gain experience from real use cases
- Foster Service Management culture across every segment of your company
- Expose the potential of your services